Customer Service Leader: Build Team, Elevate Experience

Applied Fluid Power; Houston (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Applied Industrial Technologies is seeking a Customer Service Manager to direct daily activities of the Customer Service Team, improve productivity, and ensure compliant, timely delivery of products and services. Based in Houston, TX, you will lead and develop staff, manage scheduling, handle escalated issues, and coordinate with Sales, Operations, and Accounting to support seamless customer experiences.

The role emphasizes people-first leadership, ISO-aligned quality practices, and a commitment

Qualifications

• Experience with fluid power products and Parker brands.
• Ability to lead, coach, and mentor a diverse team.
• Strong analytical and problem-solving skills.
• Excellent English communication, in-person and written.

Responsibilities

• Aid Regional Manager in achieving revenue, profit, and staffing plans.
• Hire, supervise, and develop Customer Service Representatives.
• Manage scheduling, workload, and daily staffing.
• Address customer inquiries via phone, email, and other channels.
• Track, analyze, and report key metrics for performance.

Skills

Fluid Power knowledge

Leadership

Integrity

English communication

Excel

Distribution ERP

Education

Bachelor's Degree or equivalent

Tools

P21

CRM systems

ERP software

Job description

Applied Industrial Technologies is seeking a Customer Service Manager to direct daily activities of the Customer Service Team, improve productivity, and ensure compliant, timely delivery of products and services. Based in Houston, TX, you will lead and develop staff, manage scheduling, handle escalated issues, and coordinate with Sales, Operations, and Accounting to support seamless customer experiences.

The role emphasizes people-first leadership, ISO-aligned quality practices, and a commitment