Service Center Manager: Lead Ops & Customer Success

FCX Performance; Port Huron (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Applied Industrial Technologies seeks a Customer Service Manager to lead a service center and mentor a team of customer service specialists. You will oversee daily operations, drive performance, and engage in both service management and leadership activities to meet customer and company goals.

The role emphasizes coaching, teamwork, and process improvements across pre-sale to post-sale activities, with a focus on customer satisfaction and operational efficiency.

Qualifications

• Strong leadership and coaching abilities.
• Excellent verbal and written communication.
• Proven project management and multitasking skills.

Responsibilities

• Oversee day-to-day service center operations and lead CSRs.
• Support customers pre-sale, sale, and post-sale.
• Develop and implement programs for service center productivity and inside sales.

Skills

Leadership

Project management

Mentoring

Analytical skills

Communication

Education

High school diploma or GED

Tools

ERP / SAP

Job description

Applied Industrial Technologies seeks a Customer Service Manager to lead a service center and mentor a team of customer service specialists. You will oversee daily operations, drive performance, and engage in both service management and leadership activities to meet customer and company goals.

The role emphasizes coaching, teamwork, and process improvements across pre-sale to post-sale activities, with a focus on customer satisfaction and operational efficiency.