Service Center Leader: Drive Operations & Customer Impact

FCX Performance; Fayetteville (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Applied Industrial Technologies is seeking a Customer Service Manager to oversee day-to-day service center operations and lead a team of customer service professionals. The role bridges administrative leadership with hands-on coaching to improve service delivery and customer satisfaction.

You will manage pre-sale, sale, and post-sale activities, drive performance metrics, and mentor CSRs while partnering with the General Manager to optimize processes and leadership development across the team.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
• High school diploma or GED
• Solid understanding of financial and accounting concepts
• Industrial sales / distribution experience, preferred
• Service center experience, preferred
• ERP / SAP experience, a plus

Responsibilities

• Managing service center operations to meet/exceed objectives.
• Lead and coach customer service specialists.
• Support pre-sale, point of sale, and post-sale activities.
• Develop and monitor programs related to product promotion and inside sales.
• Hire, train, and develop service center personnel.
• Assist account managers in acquiring and retaining customers.
• Manage inventory, expenses, and P&L considerations.
• Review monthly reports and balance petty cash.

Skills

Leadership

Customer service

Project management

Communication

Analytical skills

Negotiation

Education

High school diploma or GED

Tools

ERP / SAP

Ordering system

Job description

Applied Industrial Technologies is seeking a Customer Service Manager to oversee day-to-day service center operations and lead a team of customer service professionals. The role bridges administrative leadership with hands-on coaching to improve service delivery and customer satisfaction.

You will manage pre-sale, sale, and post-sale activities, drive performance metrics, and mentor CSRs while partnering with the General Manager to optimize processes and leadership development across the team.