Service Center Manager — Lead Ops & Customer Success

Applied Industrial Technologies; Port Huron (MI); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Benefits

Job summary

Applied Industrial Technologies in Port Huron, MI seeks a Customer Service Manager to lead a bustling service center and drive excellent customer service from presale through post-sale. The role blends operations leadership with team coaching and process improvement across the customer service group.

You will mentor CSRs, manage service metrics, and collaborate with account managers to grow the customer base while overseeing inventory, expenses, and P&L considerations in a dynamic, global

Qualifications

• Strong leadership and mentoring abilities with project management skills.
• Excellent verbal and written communication and negotiation capabilities.
• Experience in an industrial service/distribution environment preferred.

Responsibilities

• Oversee day-to-day service center operations to meet or exceed objectives.
• Lead, coach, and develop customer service staff and supervisors.
• Support pre-sale, point-of-sale, and post-sale activities and customer relationships.

Skills

Leadership

Communication

Problem Solving

Teamwork

Education

High school diploma or GED

Tools

ERP / SAP

Job description

Applied Industrial Technologies in Port Huron, MI seeks a Customer Service Manager to lead a bustling service center and drive excellent customer service from presale through post-sale. The role blends operations leadership with team coaching and process improvement across the customer service group.

You will mentor CSRs, manage service metrics, and collaborate with account managers to grow the customer base while overseeing inventory, expenses, and P&L considerations in a dynamic, global