Service Center Leader: Ops, Growth & Mentoring

Applied Industrial Technologies; Port Vue (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits

Job summary

Applied Industrial Technologies is seeking a Customer Service Manager to oversee the day-to-day operations of a service center and lead a team of customer service specialists.

In this role you will drive performance, coach staff, manage order fulfilment, inventory, and customer relations, and collaborate with account managers to grow the business while ensuring service excellence. Experience with ERP/SAP and strong financial acumen are valued.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
• High school diploma or GED is required.
• Solid understanding of financial and accounting concepts.
• ERP / SAP experience is a plus.

Responsibilities

• Managing internal service center operations to meet/exceed P&L objectives.
• Championing the development of leadership competencies that drive individual and team goals.
• Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting.
• Developing, implementing, and monitoring programs related to product promotion and inside sales, office and warehouse functions, and customer service – with measuring results.
• Hiring, training, and developing service center personnel.
• Assisting account managers in the identification, acquisition, and retention of customers.
• Managing inventory, receivables, expenses, and profit/loss accounting.
• Reviewing and completing monthly reports as well as overseeing petty cash balancing.
• Ensuring that customer relations are maintained at a high level.
• Utilizing key metrics to evaluate and recommend best practices for operations.
• Managing vendor relationships.
• Creating a positive, dynamic, and fun work environment.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Mentoring

Education

High school diploma or GED

Tools

SAP ERP

Job description

Applied Industrial Technologies is seeking a Customer Service Manager to oversee the day-to-day operations of a service center and lead a team of customer service specialists.

In this role you will drive performance, coach staff, manage order fulfilment, inventory, and customer relations, and collaborate with account managers to grow the business while ensuring service excellence. Experience with ERP/SAP and strong financial acumen are valued.