Customer Service Manager - Growth & Leadership Path

Applied Industrial Technologies; Cedar Rapids (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K

Insurance

Time off

Employee assistance

Tuition reimbursement

Professional development

Work-life balance

Job summary

Applied Industrial Technologies in Cedar Rapids, IA is seeking a Customer Service Manager to lead the local service center and drive client satisfaction. You will hire and develop staff, manage operations, and partner with the General Manager to achieve service goals.

The role emphasizes on-site leadership, process improvement, and strong communication, with opportunities for professional growth and a lasting impact on customer outcomes.

Qualifications

• 2+ years sales or customer service leadership in a B2B setting.
• Supervisory/management experience preferred.
• High school diploma or GED.
• Written and verbal communication skills, including English grammar.
• Excel proficiency; ERP / SAP experience a plus.
• Analytical skills and inventory management experience preferred.
• Industrial sales / distribution experience a plus.
• Clean driving record / MVR.

Responsibilities

• Hire, train, and develop service center personnel.
• Manage day-to-day service center operations to meet P&L objectives.
• Meet customer and shipment metrics including time to fill and expediting orders.
• Review monthly reports and oversee petty cash balancing.
• Maintain high levels of customer relations.
• Use metrics to evaluate and implement best-practice operations.

Skills

Leadership

Customer service

Communication

Analytical skills

Education

High school diploma or GED

Tools

Excel

ERP / SAP

Job description

Applied Industrial Technologies in Cedar Rapids, IA is seeking a Customer Service Manager to lead the local service center and drive client satisfaction. You will hire and develop staff, manage operations, and partner with the General Manager to achieve service goals.

The role emphasizes on-site leadership, process improvement, and strong communication, with opportunities for professional growth and a lasting impact on customer outcomes.