Service Center Manager - Drive Ops & Customer Success

Socket.dev; Sheboygan (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

Applied Industrial Technologies in Sheboygan, WI seeks a Service Center Manager to lead our Customer Service team. You will oversee day-to-day operations of the service center while coaching and mentoring a group of customer service specialists.

This role blends administrative and project management with leadership, requiring you to manage P&L, improve processes, meet shipment and time-to-fill metrics, and drive customer satisfaction.

Qualifications

• 2+ years of leadership experience in sales or customer service in an industrial setting.
• High school diploma or GED.
• Strong understanding of financial and accounting concepts.
• Proficient with computers and quick learner of ordering systems.
• ERP/SAP experience preferred.

Responsibilities

• Manage service center operations to meet/exceed P&L objectives.
• Champion leadership competencies to drive team goals.
• Meet customer and shipment metrics, including time to fill, expediting orders, and quoting.
• Develop, implement, and monitor programs related to product promotion and inside sales, office and warehouse functions, and customer service.
• Hiring, training, and developing service center personnel.
• Assist account managers in identification, acquisition, and retention of customers.
• Manage inventory, receivables, expenses, and profit/loss accounting.
• Review monthly reports and oversee petty cash balancing.
• Ensure customer relations are maintained at a high level.
• Utilize key metrics to evaluate and implement best practices for operations.
• Manage vendor relationships.
• Create a positive, dynamic, and fun work environment.

Skills

Leadership experience

Customer service

Industrial awareness

Analytical thinking

Verbal & written communication

Financial concepts understanding

Computer proficiency

Education

High school diploma or GED

Tools

ERP/SAP

Job description

Applied Industrial Technologies in Sheboygan, WI seeks a Service Center Manager to lead our Customer Service team. You will oversee day-to-day operations of the service center while coaching and mentoring a group of customer service specialists.

This role blends administrative and project management with leadership, requiring you to manage P&L, improve processes, meet shipment and time-to-fill metrics, and drive customer satisfaction.