Service Center & Freight Support Specialist

FedEx Freight, Inc.; Anaheim (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid vacation

Paid holidays

Job summary

FedEx Freight, Inc. in Anaheim, CA, seeks an administrative and customer service professional to handle daily front-office duties, process freight movement documentation, and support service-center operations.

You will answer phones, enter data, verify records, schedule pickups/deliveries, assist drivers, and coordinate with sales and operations to meet customer needs. A high school diploma and customer service experience are preferred.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers' needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick-up/delivery needs, problem resolution, updating systems for special handling, selling services and generating leads.
• Enter freight shipment information into computer systems, status updates, and freight bills.
• Administer freight pick-up process, as required.
• Assist customers via phone, e-mail and/or fax in inquiries including tracing shipments, rate quotes, billing, etc.
• Make freight delivery appointments, as required.
• Review drivers' Hours-of-Service logs for accuracy; report discrepancies.
• Assist city operations with driver check-ins and related documentation; coordinate drop-offs and collections.
• Communicate with sales, operations and other centers to ensure customer needs are met.

Skills

Phone skills

Interpersonal skills

Time management

Multitasking

Data entry

Typing

Confidential info handling

Independent worker

Education

High school diploma or GED

Tools

Microsoft Office

Job description

FedEx Freight, Inc. in Anaheim, CA, seeks an administrative and customer service professional to handle daily front-office duties, process freight movement documentation, and support service-center operations.

You will answer phones, enter data, verify records, schedule pickups/deliveries, assist drivers, and coordinate with sales and operations to meet customer needs. A high school diploma and customer service experience are preferred.