Freight Center Support Specialist

FedEx Freight; Colorado Springs (CO); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision Plans

EAP

Personal/Sick PTO

401(k)

Bonus Potential

Tuition Reimbursement

Adoption Assistance

Paid Parental Leave

Paid Bereavement

Employee Discounts

Vacation (FT only)

Paid Holidays (FT Only)

Job summary

FedEx Freight is seeking an organized Customer Service/Administrative Officer to support daily service center operations. You will handle customer needs, documentation, and coordination of pickups and deliveries in a fast-paced environment.

Responsibilities include data entry, filing, answering phones, and assisting with freight billing and rate quotes. Prior office and customer service experience is preferred; transportation familiarity is a plus.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including filing, copying, imaging, answering phones, data entry, and mail/distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including pick-up/delivery needs and selling services.
• Enter freight shipment information and generate/adjust freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail, and/or fax with inquiries (tracing shipments, quotes, billing).
• Make freight delivery appointments as required.
• Review drivers Hours-of-Service logs and report discrepancies.

Skills

Phone skills

Interpersonal skills

Data entry

Typing

Time management

Verbal/written communication

Education

High school diploma or GED

General office experience

Customer service experience

Transportation experience

Job description

FedEx Freight is seeking an organized Customer Service/Administrative Officer to support daily service center operations. You will handle customer needs, documentation, and coordination of pickups and deliveries in a fast-paced environment.

Responsibilities include data entry, filing, answering phones, and assisting with freight billing and rate quotes. Prior office and customer service experience is preferred; transportation familiarity is a plus.