Freight Services & Customer Support Specialist

FedEx Freight; San Bernardino (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

FedEx Freight in San Bernardino, CA is seeking an administrative/customer service associate to support daily freight operations. Responsibilities include processing documentation, data entry, scheduling pickups, and assisting customers via phone, email, and fax.

The role emphasizes accuracy, timeliness, and friendly service in a fast-paced environment. The position requires a high school diploma or GED, with preferred experience in office settings and transportation.

Qualifications

• High school diploma or GED required or equivalent.
• Two years general office experience preferred.
• One year customer service experience preferred.

Responsibilities

• Handle customer needs and process documentation for freight movement.
• Perform clerical tasks: filing, data entry, phones, mail distribution.
• Verify documents and prepare reports accurately.
• Provide information, determine pickup/delivery needs, and resolve issues.
• Enter shipment data into systems and generate freight bills.
• Assist customers via phone, email, and fax with inquiries.
• Schedule freight pickups and coordinate deliveries.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with operations and sales to meet customer needs.
• Reconcile cash, deposits, and COD remittance as needed.
• Follow laws, regulations, and company policies; perform other duties.

Skills

Phone skills

Interpersonal skills

Time management

Organizational skills

Attention to detail

Education

High school diploma or GED

Tools

General office equipment

Job description

FedEx Freight in San Bernardino, CA is seeking an administrative/customer service associate to support daily freight operations. Responsibilities include processing documentation, data entry, scheduling pickups, and assisting customers via phone, email, and fax.

The role emphasizes accuracy, timeliness, and friendly service in a fast-paced environment. The position requires a high school diploma or GED, with preferred experience in office settings and transportation.