Freight Center Support Specialist

FedEx Freight; Fontana (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Personal/sick paid time

401(k) retirement savings plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Vacation (FT only)

Paid holidays (FT only)

Job summary

FedEx Freight in Fontana, CA is seeking an administrative professional to handle customer needs, process freight documentation, and support daily service center operations. You will assist customers by phone, email, and in person, manage documentation, and help with billing and scheduling tasks.

The role requires strong communication, data entry, and multi-tasking abilities, with a focus on accuracy and timeliness in a fast-paced environment.

Qualifications

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience, preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend the various FedEx service products to assist in determining customers' needs
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

Responsibilities

• Perform administrative/clerical functions, including maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers, including determining pick-up/delivery needs and selling services
• Enter freight shipment information into computer systems and generate or correct freight bills
• Administer freight pick-up process as required
• Assist customers via phone, e-mail and/or fax with inquiries such as tracing shipments and rate quotes
• Make freight delivery appointments as required
• Review drivers' Hours-of-Service logs and report discrepancies
• Coordinate with city operations and other departments to meet customer needs
• Reconcile cash and checks, prepare deposits and COD remittance as required
• Comply with laws and company policies
• Perform other duties as required

Skills

Phone skills

Interpersonal skills

Data entry

Typing

Ten-key

Education

High school diploma or GED

Job description

FedEx Freight in Fontana, CA is seeking an administrative professional to handle customer needs, process freight documentation, and support daily service center operations. You will assist customers by phone, email, and in person, manage documentation, and help with billing and scheduling tasks.

The role requires strong communication, data entry, and multi-tasking abilities, with a focus on accuracy and timeliness in a fast-paced environment.