Freight & Customer Service Center Specialist

FedEx Freight; Cajon Junction (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement savings plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid holidays

Job summary

FedEx Freight in California is seeking an administrative/customer service associate to support daily freight operations. Responsibilities include data entry, document handling, scheduling pickups, and assisting customers with inquiries.

The role requires strong communication and time-management skills, high school diploma, and prior office or transportation exposure. Shift times include evening hours and the pay range is hourly.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Excellent written and verbal communication.
• Ability to learn FedEx service products to assist customers.
• Typing/data entry and 10-key skills preferred.
• PC experience and basic math skills.
• Ability to work independently or in a team in a fast-paced environment.

Responsibilities

• Perform clerical tasks: files, data entry, mail distribution, and answering phones.
• Verify and complete required documentation and reports.
• Assist customers with questions, rate quotes, billing, and shipments.
• Enter freight shipment information and generate/correct freight bills.
• Schedule freight pickups and coordinate driver activities.
• Handle inquiries via phone, email, and fax; track shipments.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Coordinate with sales/operations/service centers to meet customer needs.
• Reconcile cash and checks and prepare deposits/COD remittance.
• Ensure compliance with laws and company policies.

Skills

Strong phone skills

Interpersonal skills

Written and verbal communication

Teamwork in fast-paced environment

Time management

Organizational skills

Confidential information handling

Follow instructions and training

Independent or team player

Multitasking

Computer system proficiency

Education

High school diploma or GED

Two years general office experience

One year customer service experience

Previous transportation experience

Tools

PC experience

Typing/data entry

Ten-key skills

General office equipment (fax/copier/scanner)

Job description

FedEx Freight in California is seeking an administrative/customer service associate to support daily freight operations. Responsibilities include data entry, document handling, scheduling pickups, and assisting customers with inquiries.

The role requires strong communication and time-management skills, high school diploma, and prior office or transportation exposure. Shift times include evening hours and the pay range is hourly.