Service Center Floor Leader: Coach & Improve Performance

DigiDoc, Inc. dba Public Sector Solutions Group; Lincoln (RI); On-site; USD 106,000 - 146,000; Full time

Job summary

Public Sector Solutions Group is recruiting a Service Center Supervisor to lead daily service center operations and frontline teams in the transportation and freight industry.

You will train, coach, and support staff on a fast-paced floor, partnering with management to drive productivity, service, and quality while ensuring safety and compliance. This hands-on leadership role emphasizes people development and real-time problem solving.

Qualifications

• High school diploma or GED or equivalent.
• Experience supervising or leading a team.
• Strong verbal and written communication skills.
• Authorized to work in the United States.

Responsibilities

• Coordinate daily service center activities with management.
• Track productivity, service, and quality and build improvement plans.
• Provide daily leadership, direction, and coaching to frontline staff.
• Assist with hiring and promotion decisions.
• Lead new hire orientation and safety training.
• Identify training needs and address performance concerns.
• Support labor relations and adherence to labor agreements.
• Collaborate with leadership to meet goals.

Skills

Leadership

Communication

Team supervision

Adaptability

Work authorization

Education

High school diploma or GED

Bachelor's degree

Job description

Public Sector Solutions Group is recruiting a Service Center Supervisor to lead daily service center operations and frontline teams in the transportation and freight industry.

You will train, coach, and support staff on a fast-paced floor, partnering with management to drive productivity, service, and quality while ensuring safety and compliance. This hands-on leadership role emphasizes people development and real-time problem solving.