Service Center Operations Leader

Hrapply; Arbutus (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Direct Deposit

On Demand Pay

Paid Time Off

Paid Holidays

401(k) Plan with Company Match

Employee Assistance Program (EAP)

Medical, Prescription, Dental and Vis

Job summary

Hrapply in Maryland seeks a Service Center Operations Supervisor to lead freight operations and ensure customer-first service. You will plan, direct, and control activities to meet service and profit goals, while implementing the service center Operations plan.

You will manage dispatch, route planning, staffing, safety compliance, and performance metrics; monitor tension chart, coordinate with Safety and HR, and report to senior leadership.

Qualifications

• Three to five years in the motor carrier industry with operations knowledge.
• Strong customer service mindset and focus on servicing the customer first.
• Proven track record of effective supervision.
• Knowledge of local areas served by the service center.
• Physical ability to walk docks, move freight, and lift objects.
• Previous management experience and ability to direct others.
• Strong communication and leadership skills.
• Organized and proficient with PC usage.
• Willingness to work flexible hours and travel if needed.
• Experience with AS400 or similar systems.
• Ability to collaborate with other departments.

Responsibilities

• Plan, direct and control freight operations to prioritize customer service.
• Update service center tension chart and align with goals.
• Achieve MPI, missed pickups, on-time service, and safety targets; drive audits.
• Coordinate pickup, dock, linehaul, and staffing needs.
• Prepare routes and dispatch local drivers to meet service standards.
• Handle customer calls per etiquette and support scheduling.
• Support Operations and Sales across service center lines.
• Control costs and minimize risk across claims and safety.
• Participate in monthly Business Development meetings and report findings.
• Collaborate with Safety and HR to ensure policy compliance.
• Conduct weekly management meetings and pursue professional development.
• Fill in SCM duties when SCM is unavailable.

Skills

Supervision

Leadership

Communication

DOT regulations

HAZMAT regulations

AS400

PC literacy

Travel readiness

Tools

AS400

Job description

Hrapply in Maryland seeks a Service Center Operations Supervisor to lead freight operations and ensure customer-first service. You will plan, direct, and control activities to meet service and profit goals, while implementing the service center Operations plan.

You will manage dispatch, route planning, staffing, safety compliance, and performance metrics; monitor tension chart, coordinate with Safety and HR, and report to senior leadership.