Service Center Specialist

DigiDoc, Inc. dba Public Sector Solutions Group; New York (NY); On-site; USD 26,000 - 37,000; Part time

Job summary

DigiDoc, Inc. dba Public Sector Solutions Group is seeking a Service Center Supervisor in New York to lead daily service center operations on a part-time basis.

In this hands-on role, you will train, coach, and support a team to maintain productivity, service, and quality on every shift. You will work closely with management on hiring decisions, coordinate with the management team, and lead safety and quality training while addressing performance issues and drive continuous improvement across

Qualifications

• Demonstrated supervisory or leadership experience.
• Strong verbal and written communication abilities.
• Ability to lead and support employees in a fast-paced operation.
• Flexibility to adapt to changing priorities.

Responsibilities

• Coordinate daily activities with service center management.
• Track productivity, service, and quality results and build improvement plans.
• Provide daily leadership, direction, coaching, and support to employees.
• Assist management with hiring and promotion decisions.
• Lead new hire orientation and safety/quality training.
• Identify training needs and address performance concerns.
• Support adherence to labor agreements and resolve labor relations matters.
• Collaborate with service center leadership to meet goals.

Skills

Supervisory experience

Communication skills

Team leadership

Adaptability

Work authorization

Education

High school diploma or GED

Bachelor's degree or equivalent (preferred)

Job description

PS2G is recruiting a Service Center Supervisor on behalf of a respected client in the transportation and freight industry. This hands-on leadership role supports daily service center operations, leads frontline employees, and works alongside management to deliver strong productivity, service, and quality results.

This is a part-time opportunity, a strong fit for an experienced supervisor seeking flexible hours or a step into freight operations leadership.

Why This Role

If you enjoy being on the floor, developing people, and solving problems in real time, this role puts you at the center of the operation. You will train, coach, and support a team in a fast-paced environment where every shift counts.

What You Will Do

• Coordinate daily activities in partnership with the service center management team
• Track productivity, service, and quality results and help build action plans to improve performance
• Provide daily leadership, direction, coaching, and support to employees
• Work with management on hiring and promotion decisions
• Take part in new hire orientation and lead safety and quality training
• Identify training needs, conduct performance evaluations, and address performance concerns
• Support adherence to applicable labor agreements and help resolve employee and labor relations matters
• Collaborate with service center leadership to meet operational and service goals

What You Bring

• High school diploma, GED, or equivalent
• Previous supervisory or leadership experience
• Strong verbal and written communication skills
• Ability to lead and support employees in a fast-paced operational environment
• Flexibility to adapt to changing priorities and business needs
• Authorization to work in the United States

Preferred Qualifications

• Supervisory experience in transportation, freight, logistics, distribution, or a similar operation
• Bachelor's degree or equivalent

Compensation and Schedule

Pay range: $19 to $27 per hour. Final compensation is based on experience and qualifications. Shifts vary based on operational needs.