Service Center Supervisor

DigiDoc, Inc. dba Public Sector Solutions Group; Lincoln (RI); On-site; USD 106,000 - 146,000; Full time

Job summary

Public Sector Solutions Group is recruiting a Service Center Supervisor to lead daily service center operations and frontline teams in the transportation and freight industry.

You will train, coach, and support staff on a fast-paced floor, partnering with management to drive productivity, service, and quality while ensuring safety and compliance. This hands-on leadership role emphasizes people development and real-time problem solving.

Qualifications

• High school diploma or GED or equivalent.
• Experience supervising or leading a team.
• Strong verbal and written communication skills.
• Authorized to work in the United States.

Responsibilities

• Coordinate daily service center activities with management.
• Track productivity, service, and quality and build improvement plans.
• Provide daily leadership, direction, and coaching to frontline staff.
• Assist with hiring and promotion decisions.
• Lead new hire orientation and safety training.
• Identify training needs and address performance concerns.
• Support labor relations and adherence to labor agreements.
• Collaborate with leadership to meet goals.

Skills

Leadership

Communication

Team supervision

Adaptability

Work authorization

Education

High school diploma or GED

Bachelor's degree

Job description

PS2G is recruiting a Service Center Supervisor on behalf of a respected client in the transportation and freight industry. This hands-on leadership role supports daily service center operations, leads frontline employees, and works alongside management to deliver strong productivity, service, and quality results.

Why This Role

If you enjoy being on the floor, developing people, and solving problems in real time, this role puts you at the center of the operation. You will train, coach, and support a team in a fast-paced environment where every shift counts.

What You Will Do

• Coordinate daily activities in partnership with the service center management team
• Track productivity, service, and quality results and help build action plans to improve performance
• Provide daily leadership, direction, coaching, and support to employees
• Work with management on hiring and promotion decisions
• Take part in new hire orientation and lead safety and quality training
• Identify training needs, conduct performance evaluations, and address performance concerns
• Support adherence to applicable labor agreements and help resolve employee and labor relations matters
• Collaborate with service center leadership to meet operational and service goals

What You Bring

• High school diploma, GED, or equivalent
• Previous supervisory or leadership experience
• Strong verbal and written communication skills
• Ability to lead and support employees in a fast-paced operational environment
• Flexibility to adapt to changing priorities and business needs
• Authorization to work in the United States

Preferred Qualifications

• Supervisory experience in transportation, freight, logistics, distribution, or a similar operation
• Bachelor's degree or equivalent

Compensation and Schedule

Pay range: $106,000 to $146,000 per year. Final compensation is based on experience and qualifications. Shifts vary based on operational needs.