Freight & Customer Service Coordinator

FedEx Freight; Everett (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life and AD&D insurance

401(k) retirement savings plan

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Employee discounts

Job summary

FedEx Freight is hiring for an administrative/customer service role at the service center. Responsibilities include handling customer needs, processing freight documentation, data entry, and coordinating pick-ups and deliveries.

You will assist customers by phone, email, or fax, verify documentation, and support operations to ensure shipments move smoothly and on time. This is an on-site role with a fast-paced environment.

Qualifications

• High school diploma or GED required or equivalent.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to learn and use FedEx computer systems.
• Typing/data entry skills; ten-key preferred.

Responsibilities

• Handle customer needs and processing freight movement documentation.
• Perform administrative/clerical functions and data entry.
• Provide information and assistance to customers, including pick-up/delivery needs.
• Enter freight shipment information into computer systems and generate bills.
• Assist customers via phone, e-mail, and/or fax with inquiries.
• Make freight delivery appointments and coordinate with drivers.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with sales, operations and other service centers to resolve issues.
• Reconcile cash and deposits and prepare COD remittance where required.

Skills

Phone skills

Interpersonal skills

Communication skills

Typing

Data entry

Time management

Organization

Teamwork

Discretion

Education

High school diploma or GED

Job description

FedEx Freight is hiring for an administrative/customer service role at the service center. Responsibilities include handling customer needs, processing freight documentation, data entry, and coordinating pick-ups and deliveries.

You will assist customers by phone, email, or fax, verify documentation, and support operations to ensure shipments move smoothly and on time. This is an on-site role with a fast-paced environment.