PT Service Center Specialist - Customer Care & Admin

FedEx Freight; Hermantown (MN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement savings

Job summary

FedEx Freight in Minnesota is seeking an administrative associate to handle customer needs, documentation for freight movements, and daily service-center operations. You will support phone and email inquiries, enter shipment data, prepare invoices, and coordinate pickups and deliveries.

This role emphasizes accuracy in documentation, effective communication with drivers and customers, and teamwork in a fast-paced setting within a FedEx service center. Training and compliance are required.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills are essential.
• Ability to count and perform basic math; typing/data entry skills.
• Excellent written and verbal communication skills.
• Ability to learn company systems and programs.

Responsibilities

• Perform administrative/clerical tasks: filing, copying, imaging, answering phones, data entry, mail/distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers (pick-up/delivery needs, scheduling, and troubleshooting).
• Enter freight shipment information into the system and generate/adjust freight bills.
• Administer freight pick-up processes as required.
• Assist customers via phone, e-mail, and fax with inquiries (tracking, quotes, billing).
• Schedule freight deliveries and coordinate drop-offs.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with operations, sales, and service centers to meet customer needs.

Skills

Strong phone interpersonal skills

Typing data entry skills

PC experience with systems

Time management

Independent/team player

Follow instructions/training

Written and verbal communication

Education

High school diploma or GED

Two years general office experience

One year customer service experience

Previous transportation experience

Tools

Office equipment (fax/copier/scanner)

Job description

FedEx Freight in Minnesota is seeking an administrative associate to handle customer needs, documentation for freight movements, and daily service-center operations. You will support phone and email inquiries, enter shipment data, prepare invoices, and coordinate pickups and deliveries.

This role emphasizes accuracy in documentation, effective communication with drivers and customers, and teamwork in a fast-paced setting within a FedEx service center. Training and compliance are required.