Freight & Customer Support Specialist

FedEx Freight; Litchfield Park (AZ); On-site; USD 22,000 - 31,000; Full time

Job summary

FedEx Freight is seeking an Office/Customer Service Associate to support daily freight operations, process documentation, and assist customers with pickup, delivery, and billing needs.

You will handle phone and email inquiries, schedule pickups, verify shipments, enter data, and coordinate with sales, operations and service centers to ensure accurate and timely service. This role requires accuracy, time management, and the ability to work in a fast-paced team environment.

Qualifications

• High school diploma or GED required.
• 2 years general office experience preferred.
• 1 year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment (computer, fax, copier, scanner).
• Typing/data entry skills; ten-key skills preferred.

Responsibilities

• Perform administrative/clerical functions: filing, copying, imaging, answering phones, data entry, mailing/distribution.
• Verify and complete required documentation and reports.
• Provide accurate information to customers, determine pick-up/delivery needs, update systems, sell services, and generate leads.
• Enter freight shipment information, status updates, and billing details in the system.
• Administer freight pick-up process and assist customers via phone/e-mail/fax.
• Schedule freight delivery appointments and assist with inquiries (rates, tariffs, invoicing).
• Review Hours-of-Service logs and report discrepancies; coordinate with leadership.
• Coordinate with city operations, drivers, and other departments to satisfy customer needs.

Skills

Customer service

Phone skills

Interpersonal skills

Time management

Multi-tasking

Data entry

Attention to detail

Education

High school diploma or GED

General office experience

Job description

FedEx Freight is seeking an Office/Customer Service Associate to support daily freight operations, process documentation, and assist customers with pickup, delivery, and billing needs.

You will handle phone and email inquiries, schedule pickups, verify shipments, enter data, and coordinate with sales, operations and service centers to ensure accurate and timely service. This role requires accuracy, time management, and the ability to work in a fast-paced team environment.