Evening Service Center Support - Customer Care & Docs

FedEx Freight, Inc.; Huber Heights (OH); On-site; USD 22,000 - 31,000; Full time

Job summary

FedEx Freight, Inc. is seeking an administrative/customer service associate in Ohio to support daily service center operations.

The role handles documentation for freight movements, communicates with customers, schedules pickups and deliveries, and assists with data entry and billing tasks. Typical duties include answering phones, processing mail and packages, and coordinating with sales and operations to ensure customer needs are met.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist in determining customers' needs.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Handle administrative/clerical tasks including maintaining files, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick-up/delivery needs and selling services.
• Enter freight shipment information into computer systems and generate freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail and/or fax with inquiries.
• Make freight delivery appointments as required.
• Review drivers' Hours-of-Service logs for accuracy.

Skills

Phone skills

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

Multi-tasking

Attention to detail

Team work

Confidentiality

Data entry

Education

High school diploma or GED

Tools

Computer systems

Job description

FedEx Freight, Inc. is seeking an administrative/customer service associate in Ohio to support daily service center operations.

The role handles documentation for freight movements, communicates with customers, schedules pickups and deliveries, and assists with data entry and billing tasks. Typical duties include answering phones, processing mail and packages, and coordinating with sales and operations to ensure customer needs are met.