Evening Logistics Service Center Associate

FedEx Freight; Smiths (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Freight is seeking an administrative/customer service representative for our service center. You will handle customer needs, process documentation for freight movements, and perform other clerical tasks in daily operations.

Primary duties include data entry, verifying documentation, scheduling pickups, answering inquiries by phone or email, and assisting drivers and sales to ensure timely, accurate shipments. A high school diploma and office experience are preferred.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Handle administrative/clerical functions including files, copying, imaging, phones, data entry and mail.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including pickup/delivery needs and sales leads.
• Enter freight shipment information and generate bills.
• Administer freight pickup process as required.
• Assist customers via phone, email and fax with inquiries.
• Make freight delivery appointments as required.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-ins and related documentation.
• Coordinate with sales, operations and other centers to resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance.
• Comply with laws and company policies.
• Perform other duties as required.

Skills

Phone skills

Interpersonal skills

Data entry

Multitasking

Written/verbal communication

Team player

Education

High school diploma or GED

Tools

Office equipment

Computer systems

Job description

FedEx Freight is seeking an administrative/customer service representative for our service center. You will handle customer needs, process documentation for freight movements, and perform other clerical tasks in daily operations.

Primary duties include data entry, verifying documentation, scheduling pickups, answering inquiries by phone or email, and assisting drivers and sales to ensure timely, accurate shipments. A high school diploma and office experience are preferred.