Service BDC Specialist: Drive Online Appointments

Sonic Automotive; Houston (TX); On-site; USD 18,184 - 25,898; Full time

Job summary

Sonic Automotive in Houston is seeking a Service BDC Associate to generate service appointments for customers who contact the dealership via the internet. You will respond promptly, professionally and accurately using CRM tools and lead management software, delivering a premium customer experience.

The role requires strong communication, organization and teamwork in a fast-paced environment and offers exposure to dealership operations, inventory and financing programs.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal communication

Written communication

MS Office Suite

Teamwork

Call center experience

Time management

Reading/comprehension of policies

Tools

MS Office Suite

Job description

Sonic Automotive in Houston is seeking a Service BDC Associate to generate service appointments for customers who contact the dealership via the internet. You will respond promptly, professionally and accurately using CRM tools and lead management software, delivering a premium customer experience.

The role requires strong communication, organization and teamwork in a fast-paced environment and offers exposure to dealership operations, inventory and financing programs.