Service BDC Associate — Drive Customer Appointments

Sonic Automotive, Inc.; McKinney (TX); Hybride; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Comprehensive training

Competitive compensation

Excellent benefits

Résumé du poste

Mercedes-Benz of McKinney, part of the Sonic Automotive family, seeks a Service BDC Associate to generate service appointments and manage internet inquiries for both new and pre-owned vehicles. You will respond promptly with a premium customer experience and use CRM tools to track interest and update customer files.

Join a fast-paced dealership environment with comprehensive training and competitive compensation. Sonic Automotive offers opportunities for growth within its extensive network.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsabilités

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.

Connaissances

Verbal communication

Written communication

Time management

Teamwork

Independence

Outils

CRM software

Lead management tools

Description du poste

Mercedes-Benz of McKinney, part of the Sonic Automotive family, seeks a Service BDC Associate to generate service appointments and manage internet inquiries for both new and pre-owned vehicles. You will respond promptly with a premium customer experience and use CRM tools to track interest and update customer files.

Join a fast-paced dealership environment with comprehensive training and competitive compensation. Sonic Automotive offers opportunities for growth within its extensive network.