Service BDC Associate: Drive Auto Appointments

Sonic Automotive, Inc.; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Sonic Automotive, Inc. is seeking a Service BDC Associate for Momentum BMW/MINI in Houston, TX. The role focuses on generating service appointments and delivering a premium customer experience via the internet and CRM tools.

You will respond to inquiries, manage data, and coordinate with the service team to support dealership objectives. Prior call-center experience and strong communication skills are valued for success in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience working in a call-center environment.
• Strong organizational and time-management skills.
• Ability to read and comprehend rules, regulations, policies, and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms, and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and maintain honesty in all interactions with customers.

Skills

Communication skills

Teamwork

Call center

Organizational skills

Policy comprehension

Job description

Sonic Automotive, Inc. is seeking a Service BDC Associate for Momentum BMW/MINI in Houston, TX. The role focuses on generating service appointments and delivering a premium customer experience via the internet and CRM tools.

You will respond to inquiries, manage data, and coordinate with the service team to support dealership objectives. Prior call-center experience and strong communication skills are valued for success in a fast-paced environment.