Online Service BDC Associate - Appointment Growth

Sonic Automotive; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Sonic Automotive is seeking a Service BDC Associate to generate service appointments and respond to internet inquiries with a premium customer experience. You will manage inquiries via CRM, leads and financing/incentive programs knowledge, while maintaining accurate customer files.

The role requires strong communication, MS Office and call center experience, thriving in a fast-paced environment with a focus on customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite skills.
• Ability to work independently and as part of a team.
• Experience in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal communication

Written communication

Teamwork

Call center experience

Time management

Tools

CRM software

Lead management tools

MS Office

Job description

Sonic Automotive is seeking a Service BDC Associate to generate service appointments and respond to internet inquiries with a premium customer experience. You will manage inquiries via CRM, leads and financing/incentive programs knowledge, while maintaining accurate customer files.

The role requires strong communication, MS Office and call center experience, thriving in a fast-paced environment with a focus on customer satisfaction.