Service BDC Associate: Drive Online Appointments & CRM

Sonic Automotive, Inc.; Poway (CA); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA

401k and PTO

Job summary

Poway Honda, part of Sonic Automotive, seeks a Service BDC Associate to generate service appointments from internet inquiries and deliver a premium customer experience. You will use CRM tools, respond promptly, and manage lead flow with accuracy and professionalism.

We offer training, competitive compensation, and benefits, plus opportunities for advancement within Sonic Automotive's network of dealerships.

Qualifications

• Experience in customer service or service support roles.
• Familiarity with CRM systems and lead management.
• Ability to communicate professionally via phone and email.

Responsibilities

• Respond to internet inquiries with courtesy and accuracy.
• Enter customer inquiry data into the CRM.
• Generate service appointments.
• Maintain organized customer files and reports.
• Collaborate with team to ensure high customer satisfaction.

Skills

Customer service

CRM software

Lead management

Call center

Tools

CRM software

Lead management tools

Job description

Poway Honda, part of Sonic Automotive, seeks a Service BDC Associate to generate service appointments from internet inquiries and deliver a premium customer experience. You will use CRM tools, respond promptly, and manage lead flow with accuracy and professionalism.

We offer training, competitive compensation, and benefits, plus opportunities for advancement within Sonic Automotive's network of dealerships.