Service BDC Associate - Drive Appointments & Experience

Sonic Automotive, Inc.; Birmingham (AL); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Lexus of Birmingham, a Sonic Automotive family dealership, is seeking a Service BDC Associate to drive service appointment requests for new and pre-owned vehicles. You will respond to online inquiries, enter data into CRM, and generate appointments while delivering a premium customer experience.

Strong communication and teamwork are essential in our fast-paced call-center environment. You will work with the service team, learn our products and incentives, and support sales and service goals with

Qualifications

• Experience in automotive BDC or customer service preferred.
• Strong communication skills and professional phone demeanor.
• CRM experience is helpful but not required.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Job description

Lexus of Birmingham, a Sonic Automotive family dealership, is seeking a Service BDC Associate to drive service appointment requests for new and pre-owned vehicles. You will respond to online inquiries, enter data into CRM, and generate appointments while delivering a premium customer experience.

Strong communication and teamwork are essential in our fast-paced call-center environment. You will work with the service team, learn our products and incentives, and support sales and service goals with