BDC Fixed Ops Associate - Service Appointment Pro

Sonic Automotive, Inc.; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Job summary

LONE STAR CHEVROLET, a Sonic Automotive family dealership in Houston, TX, is hiring a BDC Associate - Fixed Ops to generate service appointments and provide a premium customer experience. You will respond to internet inquiries and manage customer data with CRM tools, while learning about products and financing options.

The role emphasizes prompt, professional communication and accurate data entry in the CRM, contributing to a high level of customer satisfaction and dealership goals.

Qualifications

• Experience in customer service or call center environments.
• Familiarity with CRM systems and lead management tools.
• Strong communication and courteous customer handling.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.

Job description

LONE STAR CHEVROLET, a Sonic Automotive family dealership in Houston, TX, is hiring a BDC Associate - Fixed Ops to generate service appointments and provide a premium customer experience. You will respond to internet inquiries and manage customer data with CRM tools, while learning about products and financing options.

The role emphasizes prompt, professional communication and accurate data entry in the CRM, contributing to a high level of customer satisfaction and dealership goals.