Service BDC Associate: Drive Appointments & Experience

Sonic Automotive, Inc.; Franklin (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Sonic Automotive, Inc. MB OF NASHVILLE in Franklin, TN is seeking a Service BDC Associate to drive service appointments and handle internet inquiries for the dealership’s vehicle service department.

You will use CRM tools and lead management systems to manage inquiries and maintain customer files, while delivering a premium customer experience. The role requires strong communication, organizational skills, and the ability to work both independently and within a fast-paced team.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Job description

Sonic Automotive, Inc. MB OF NASHVILLE in Franklin, TN is seeking a Service BDC Associate to drive service appointments and handle internet inquiries for the dealership’s vehicle service department.

You will use CRM tools and lead management systems to manage inquiries and maintain customer files, while delivering a premium customer experience. The role requires strong communication, organizational skills, and the ability to work both independently and within a fast-paced team.