Service BDC Specialist: Drive Online Appointments & CRM

Sonic Automotive, Inc.; Richardson (TX); On-site; USD 51,577,000 - 57,308,000; Full time

Job summary

Sonic Automotive, Inc. is hiring a Service BDC Associate for the North Central Ford dealership in Richardson, TX. The role focuses on generating service appointments and handling internet inquiries for both new and pre-owned vehicles.

The position requires CRM familiarity and the ability to work in a fast-paced environment, delivering a premium customer experience. Compensation ranges from $18 to $20 per hour depending on experience.

Qualifications

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.

Job description

Sonic Automotive, Inc. is hiring a Service BDC Associate for the North Central Ford dealership in Richardson, TX. The role focuses on generating service appointments and handling internet inquiries for both new and pre-owned vehicles.

The position requires CRM familiarity and the ability to work in a fast-paced environment, delivering a premium customer experience. Compensation ranges from $18 to $20 per hour depending on experience.