Service BDC Specialist: Drive Appointments & Experience

Sonic Automotive, Inc.; Richardson (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Sonic Automotive, Inc. is seeking a ServiceBDC Associate to generate service appointments for customers contacting the dealership via the internet.

You will respond promptly, professionally, and accurately to inquiries using CRM tools and lead management software, contributing to a premium customer experience. The role emphasizes strong communication, organization, and the ability to work in a fast-paced call center environment, with training on products, services, and financing programs.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Excellent verbal and written沟通 skills

MS Office Suite

Independent and team work

Call center environment

Strong organizational and time mgmt

Reading and comprehension of rules and

Tools

CRM software

Job description

Sonic Automotive, Inc. is seeking a ServiceBDC Associate to generate service appointments for customers contacting the dealership via the internet.

You will respond promptly, professionally, and accurately to inquiries using CRM tools and lead management software, contributing to a premium customer experience. The role emphasizes strong communication, organization, and the ability to work in a fast-paced call center environment, with training on products, services, and financing programs.