BDC Service Associate: Drive Service Appointments

Sonic Automotive, Inc.; Fairfax (VA); On-site; USD 24,796 - 27,552; Full time

Job summary

BMW Fairfax, part of Sonic Automotive, is seeking a ServiceBDC Associate to generate service appointments for customers contacting the dealership online for service of vehicles. The role uses CRM and lead management tools to manage inquiries, update files and track customer interest with a premium customer experience.

The position emphasizes responsiveness, accuracy and courtesy, with opportunities to learn inventory, financing and incentive programs while contributing to a high standard of

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal communication

Written communication

Independent work

Team collaboration

Call center experience

Organizational skills

Time management

Policy reading comprehension

Tools

CRM software

Lead management tools

Job description

BMW Fairfax, part of Sonic Automotive, is seeking a ServiceBDC Associate to generate service appointments for customers contacting the dealership online for service of vehicles. The role uses CRM and lead management tools to manage inquiries, update files and track customer interest with a premium customer experience.

The position emphasizes responsiveness, accuracy and courtesy, with opportunities to learn inventory, financing and incentive programs while contributing to a high standard of