Service BDC Specialist – Customer Care & Scheduling

Gee Automotive Group; Olympia (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

Advancement opportunities

Employee discounts

401(k) with match

Paid time off

Insurance options

Job summary

Olympia Kia in Olympia, WA seeks a Service BDC Representative to act as the first point of contact for customers, connecting them to the Service Department. You will handle calls, schedule maintenance and repairs, and provide clear, empathetic communication to ensure a smooth service experience.

This full-time role offers paid training, opportunities for advancement, and benefits such as employee discounts and 401(k) matching. Start at $18 per hour with a supportive team and growth potential.

Qualifications

• Excellent phone etiquette and listening skills.
• Proven ability to document details accurately.
• Comfortable using multiple dealership software programs.

Responsibilities

• Answer incoming service calls promptly and professionally.
• Schedule appointments for maintenance, diagnostics, recalls, and repairs.
• Make outbound service reminders and follow-ups.
• Explain appointment expectations and service processes.
• Document conversations and appointment information.
• Coordinate with Service Advisors and other departments.

Skills

Phone communication

Outbound calling

Customer service

Communication skills

Multitasking

Tools

CRM software

Job description

Olympia Kia in Olympia, WA seeks a Service BDC Representative to act as the first point of contact for customers, connecting them to the Service Department. You will handle calls, schedule maintenance and repairs, and provide clear, empathetic communication to ensure a smooth service experience.

This full-time role offers paid training, opportunities for advancement, and benefits such as employee discounts and 401(k) matching. Start at $18 per hour with a supportive team and growth potential.