Service BDC Leader — Elevate Customer Experience & Growth
Toyota of Olympia
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Benefits offered by this job
Job summary
Toyota of Olympia in Tumwater, WA, is seeking an experienced Service BDC Manager to lead our Service Business Development Center. The role requires a strategic leader focused on maximizing performance, customer satisfaction, and retention.
The ideal candidate will possess strong leadership skills, a solid understanding of automotive service operations, and a proven ability to drive team performance. We offer competitive pay and comprehensive benefits in a high-volume dealership environment.
Qualifications
- Previous automotive Service BDC leadership or management experience required.
- Strong understanding of dealership service operations and appointment processes.
- Proven experience leading teams and driving performance.
- Excellent communication, coaching, and interpersonal skills.
Responsibilities
- Lead, coach, and develop the Service BDC team.
- Oversee daily operations of the Service BDC department.
- Monitor KPIs and conversion metrics.
- Ensure professionalism in all customer interactions.
- Develop processes that support efficiency and growth.
Skills
Tools
Job description
Toyota of Olympia in Tumwater, WA, is seeking an experienced Service BDC Manager to lead our Service Business Development Center. The role requires a strategic leader focused on maximizing performance, customer satisfaction, and retention.
The ideal candidate will possess strong leadership skills, a solid understanding of automotive service operations, and a proven ability to drive team performance. We offer competitive pay and comprehensive benefits in a high-volume dealership environment.
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