Service Appointment BDC Specialist – Full-Time, Benefits

Sonic Automotive; Seattle (WA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Full benefits

Comprehensive training

Competitive compensation

Job summary

Town and Country Toyota, a Sonic Automotive family dealership, seeks a Service BDC Associate to generate service appointments and manage customer inquiries. You will use CRM tools, respond professionally, and help maintain high customer satisfaction in a fast-paced environment.

The role requires strong communication, data entry accuracy, and the ability to work in a call-center style setting. Competitive benefits and full-time hours are offered in Seattle, WA.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal & written comms

MS Office proficiency

Independent & teamwork

Call center experience

Organization & time mgmt

Policy compliance reading

Job description

Town and Country Toyota, a Sonic Automotive family dealership, seeks a Service BDC Associate to generate service appointments and manage customer inquiries. You will use CRM tools, respond professionally, and help maintain high customer satisfaction in a fast-paced environment.

The role requires strong communication, data entry accuracy, and the ability to work in a call-center style setting. Competitive benefits and full-time hours are offered in Seattle, WA.