Automotive Service BDC Pro - Scheduling & Customer Care

Toyota of Olympia; Olympia (WA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid vacation and holidays

Job summary

Toyota of Olympia is seeking an energetic Automotive Service BDC Agent to enhance customer experiences. This role involves managing service calls, scheduling appointments, and maintaining customer records in a supportive environment. Candidates should have experience in customer service, excellent communication skills, and the ability to thrive in a fast-paced setting.

Benefits include medical, dental, and a 401(k) plan. Salary ranges from $18.00 to $20.00 per hour, with opportunities for growth and training.

Qualifications

• Previous BDC, call center, customer service, or dealership experience preferred.
• Automotive service experience is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Handle inbound and outbound service calls professionally and efficiently.
• Schedule and confirm service appointments.
• Follow up with customers regarding declined services and missed appointments.

Skills

Excellent communication and customer service skills

Strong organizational abilities

Multitasking

Team-oriented collaboration

Tools

CRM systems

Reynolds & Reynolds

Job description

Toyota of Olympia is seeking an energetic Automotive Service BDC Agent to enhance customer experiences. This role involves managing service calls, scheduling appointments, and maintaining customer records in a supportive environment. Candidates should have experience in customer service, excellent communication skills, and the ability to thrive in a fast-paced setting.

Benefits include medical, dental, and a 401(k) plan. Salary ranges from $18.00 to $20.00 per hour, with opportunities for growth and training.