Service BDC Specialist - Scheduling & Customer Care

Harnish Auto Family; Puyallup (WA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) with Company match

Medical, dental, and vision insurance

Paid Time Off

Paid training and career development

Stable, family-owned company

Supportive team environment

Job summary

Harnish Auto Family in Washington state is seeking a Service BDC Representative to be the first point of contact for our service department. You will schedule appointments, answer customer questions, and deliver an exceptional customer experience.

Whether you have automotive experience or a background in customer service, hospitality, retail, healthcare, or a call center, we'd love to meet you. We offer training and a supportive team in a family-owned dealership that values integrity and

Qualifications

• Friendly, professional, and customer-focused.
• Strong communication and phone skills.
• Organized with great attention to detail.
• Comfortable multitasking in a fast-paced environment.
• Reliable and coachable; a team player.

Responsibilities

• Answer incoming service calls, emails, and online inquiries.
• Schedule and confirm service appointments.
• Make outbound calls for maintenance reminders and follow-up.
• Build strong customer relationships and deliver excellent service.
• Maintain accurate customer information in our CRM.
• Work closely with Service Advisors to keep the shop running efficiently.
• Meet daily goals for appointments and customer satisfaction.

Skills

Customer service

Phone skills

Organization

Multitasking

Team player

Tools

CRM software

Job description

Harnish Auto Family in Washington state is seeking a Service BDC Representative to be the first point of contact for our service department. You will schedule appointments, answer customer questions, and deliver an exceptional customer experience.

Whether you have automotive experience or a background in customer service, hospitality, retail, healthcare, or a call center, we'd love to meet you. We offer training and a supportive team in a family-owned dealership that values integrity and