BDC Representative | Hourly - Olympia Kia

Gee Automotive Companies; Olympia (WA); In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical and Dental insurance

Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing on vehicles, parts, &

Service discounts

Descrizione del lavoro

Olympia Kia in Olympia, WA is hiring a Service BDC Representative to be the first point of contact for service customers by phone, scheduling appointments and guiding inquiries. This full-time, hourly role offers paid training, opportunities for advancement, and employee discounts on vehicles and service.

You will work in a fast-paced, high-volume environment coordinating with service advisors. Strong communication, problem solving and customer service skills are essential; prior call-center or

Competenze

• Comfortable spending a significant portion of the workday on the phone.
• Comfortable making outbound calls, not just answering inbound calls.
• Strong customer service and communication skills.
• Professional, friendly, and confident conversational style.
• Ability to remain calm and professional in difficult customer situations.
• Strong organizational and multitasking abilities.
• Detail-oriented with accurate documentation skills.

Mansioni

• Answer incoming service calls promptly and professionally.
• Schedule maintenance, diagnostic, warranty, recall, and repair appointments.
• Make outbound calls for maintenance reminders, service follow-ups, missed opportunities, connected vehicle alerts, and other service campaigns.
• Ask effective questions to understand customer concerns and determine appropriate next steps.
• Work toward resolving customer questions and concerns rather than simply relaying messages.
• Clearly explain appointment expectations and basic service processes.
• Assist frustrated or upset customers while maintaining a calm, professional, and solution-focused approach.
• Review customer and vehicle information to determine scheduling needs.
• Coordinate with Service Advisors, management, and other departments as needed.
• Accurately document customer conversations and appointment information.
• Learn and utilize multiple dealership software programs and communication platforms.
• Follow dealership procedures for scheduling, escalation, customer communication, and follow-up.
• Assist with loaner vehicle reservations when necessary.
• Help create a consistent, positive customer experience from the first point of contact

Conoscenze

Phone communication

Outbound calling

Customer service

Documentation

Multitasking

Team oriented

Descrizione del lavoro

Job Details: Job Location: Olympia Kia - Olympia, WA 98502, Salary Range: $18.00 - $18.00 Hourly, Job Category: Service, Are you the type of person who enjoys helping people, solving problems, and staying busy throughout the day? If you're comfortable on the phone, enjoy customer interaction, and want an opportunity to build a career in the automotive industry, Olympia Kia wants to hear from you.

As a Service BDC Representative, you'll play a critical role in creating a positive customer experience before customers ever arrive at the dealership. You will serve as a direct connection between customers and our Service Department, assisting with appointment scheduling, answering questions, providing follow-up communication, and helping resolve concerns. This is a high-volume phone position that includes both inbound and outbound calls.

Why Join Olympia Kia?

• Competitive starting pay of $18.00 per hour
• Full-time, stable position with a growing dealership
• Paid training and ongoing coaching
• Opportunities for advancement within the dealership
• Supportive team environment
• Employee discounts on vehicles, parts, and service
• Gain valuable customer service, communication, and automotive industry experience

Service BDC Representative Job Responsibilities

• Answer incoming service calls promptly and professionally
• Schedule maintenance, diagnostic, warranty, recall, and repair appointments
• Make outbound calls for maintenance reminders, service follow-ups, missed opportunities, connected vehicle alerts, and other service campaigns
• Ask effective questions to understand customer concerns and determine appropriate next steps
• Work toward resolving customer questions and concerns rather than simply relaying messages
• Clearly explain appointment expectations and basic service processes
• Assist frustrated or upset customers while maintaining a calm, professional, and solution-focused approach
• Review customer and vehicle information to determine scheduling needs
• Coordinate with Service Advisors, management, and other departments as needed
• Accurately document customer conversations and appointment information
• Learn and utilize multiple dealership software programs and communication platforms
• Follow dealership procedures for scheduling, escalation, customer communication, and follow-up
• Assist with loaner vehicle reservations when necessary
• Help create a consistent, positive customer experience from the first point of contact

Service BDC Representative Benefits and Compensation

• Starting Pay: $18.00 per hour
• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications: Service BDC Representative Qualifications

• Comfortable spending a significant portion of the workday on the phone
• Comfortable making outbound calls, not just answering inbound calls
• Strong customer service and communication skills
• Professional, friendly, and confident conversational style
• Ability to remain calm and professional in difficult customer situations
• Strong organizational and multitasking abilities
• Detail-oriented with accurate documentation skills
• Comfortable learning new computer programs and working across multiple systems
• Dependable, punctual, and team-oriented
• Willing to accept coaching and implement feedback
• Ability to work in a fast-paced environment where priorities can change quickly

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.