BDC Representative | Hourly - Olympia Kia

Gee Automotive Group; Olympia (WA); In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Advancement opportunities

Employee discounts

401(k) with match

Paid time off

Insurance options

Descrizione del lavoro

Olympia Kia in Olympia, WA seeks a Service BDC Representative to act as the first point of contact for customers, connecting them to the Service Department. You will handle calls, schedule maintenance and repairs, and provide clear, empathetic communication to ensure a smooth service experience.

This full-time role offers paid training, opportunities for advancement, and benefits such as employee discounts and 401(k) matching. Start at $18 per hour with a supportive team and growth potential.

Competenze

• Excellent phone etiquette and listening skills.
• Proven ability to document details accurately.
• Comfortable using multiple dealership software programs.

Mansioni

• Answer incoming service calls promptly and professionally.
• Schedule appointments for maintenance, diagnostics, recalls, and repairs.
• Make outbound service reminders and follow-ups.
• Explain appointment expectations and service processes.
• Document conversations and appointment information.
• Coordinate with Service Advisors and other departments.

Conoscenze

Phone communication

Outbound calling

Customer service

Communication skills

Multitasking

Strumenti

CRM software

Descrizione del lavoro

## Description**Olympia Kia** wants to hear from you.As a **Service BDC Representative**, you'll play a critical role in creating a positive customer experience before customers ever arrive at the dealership. You will serve as a direct connection between customers and our Service Department, assisting with appointment scheduling, answering questions, providing follow-up communication, and helping resolve concerns. This is a high-volume phone position that includes both inbound and outbound calls.* Competitive starting pay of **$18.00 per hour*** Full-time, stable position with a growing dealership* Paid training and ongoing coaching* Opportunities for advancement within the dealership* Supportive team environment* Employee discounts on vehicles, parts, and service* Gain valuable customer service, communication, and automotive industry experience***Service BDC Representative Job Responsibilities**** Answer incoming service calls promptly and professionally* Schedule maintenance, diagnostic, warranty, recall, and repair appointments* Make outbound calls for maintenance reminders, service follow-ups, missed opportunities, connected vehicle alerts, and other service campaigns* Ask effective questions to understand customer concerns and determine appropriate next steps* Work toward resolving customer questions and concerns rather than simply relaying messages* Clearly explain appointment expectations and basic service processes* Assist frustrated or upset customers while maintaining a calm, professional, and solution-focused approach* Review customer and vehicle information to determine scheduling needs* Coordinate with Service Advisors, management, and other departments as needed* Accurately document customer conversations and appointment information* Learn and utilize multiple dealership software programs and communication platforms* Follow dealership procedures for scheduling, escalation, customer communication, and follow-up* Assist with loaner vehicle reservations when necessary* Help create a consistent, positive customer experience from the first point of contact***Service BDC Representative Benefits and Compensation**** **Starting Pay:** $18.00 per hour* Employer-subsidized Medical and Dental insurance, with comprehensive coverage options* Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth* A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family* 401(k) with Company Match* Generous Paid Time Off that begins accruing from Day 1* Exclusive employee pricing for you and your family on parts, service, and vehicles## Qualifications***Service BDC Representative Qualifications**** Comfortable spending a significant portion of the workday on the phone* Comfortable making outbound calls, not just answering inbound calls* Strong customer service and communication skills* Professional, friendly, and confident conversational style* Ability to remain calm and professional in difficult customer situations* Strong organizational and multitasking abilities* Detail-oriented with accurate documentation skills* Comfortable learning new computer programs and working across multiple systems* Dependable, punctual, and team-oriented* Willing to accept coaching and implement feedback* Ability to work in a fast-paced environment where priorities can change quickly*Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.*If you're looking for a stable career, enjoy helping people, and want the opportunity to grow with a successful dealership group, **apply today**!