Service BDC Representative: Customer Care & Scheduling

Gee Automotive Companies; Olympia (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical and Dental insurance

Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing on vehicles, parts, &

Service discounts

Job summary

Olympia Kia in Olympia, WA is hiring a Service BDC Representative to be the first point of contact for service customers by phone, scheduling appointments and guiding inquiries. This full-time, hourly role offers paid training, opportunities for advancement, and employee discounts on vehicles and service.

You will work in a fast-paced, high-volume environment coordinating with service advisors. Strong communication, problem solving and customer service skills are essential; prior call-center or

Qualifications

• Comfortable spending a significant portion of the workday on the phone.
• Comfortable making outbound calls, not just answering inbound calls.
• Strong customer service and communication skills.
• Professional, friendly, and confident conversational style.
• Ability to remain calm and professional in difficult customer situations.
• Strong organizational and multitasking abilities.
• Detail-oriented with accurate documentation skills.

Responsibilities

• Answer incoming service calls promptly and professionally.
• Schedule maintenance, diagnostic, warranty, recall, and repair appointments.
• Make outbound calls for maintenance reminders, service follow-ups, missed opportunities, connected vehicle alerts, and other service campaigns.
• Ask effective questions to understand customer concerns and determine appropriate next steps.
• Work toward resolving customer questions and concerns rather than simply relaying messages.
• Clearly explain appointment expectations and basic service processes.
• Assist frustrated or upset customers while maintaining a calm, professional, and solution-focused approach.
• Review customer and vehicle information to determine scheduling needs.
• Coordinate with Service Advisors, management, and other departments as needed.
• Accurately document customer conversations and appointment information.
• Learn and utilize multiple dealership software programs and communication platforms.
• Follow dealership procedures for scheduling, escalation, customer communication, and follow-up.
• Assist with loaner vehicle reservations when necessary.
• Help create a consistent, positive customer experience from the first point of contact

Skills

Phone communication

Outbound calling

Customer service

Documentation

Multitasking

Team oriented

Job description

Olympia Kia in Olympia, WA is hiring a Service BDC Representative to be the first point of contact for service customers by phone, scheduling appointments and guiding inquiries. This full-time, hourly role offers paid training, opportunities for advancement, and employee discounts on vehicles and service.

You will work in a fast-paced, high-volume environment coordinating with service advisors. Strong communication, problem solving and customer service skills are essential; prior call-center or