Service BDC Pro: Schedule Expert & Growth

Kunes Auto Group; Lake Bluff (IL); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

Paid Training

Career Growth Across 40+ Dealerships

Comprehensive Benefits Package

Supportive Leadership

Community impact opportunities

Daily Pay Options

Job summary

Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication.

You'll play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.

Qualifications

• Prior BDC, call center, or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational skills.
• Professional, positive, and team-oriented attitude.
• Proficient computer and typing skills.
• Ability to thrive in a fast-paced environment.
• Ability to work nights and weekends.

Responsibilities

• Respond promptly to inbound service calls, online service requests, and customer inquiries.
• Schedule, confirm, and reschedule service appointments.
• Initiate outbound calls, texts, and emails to remind customers of upcoming appointments and recommended maintenance.
• Provide friendly, professional customer service while assisting customers with scheduling and service-related questions.
• Follow up with customers regarding missed appointments and service recommendations.
• Accurately document all customer interactions in the CRM and service scheduling system.
• Collaborate with service advisors and the service department to maximize appointment scheduling and customer satisfaction.
• Learn and apply dealership processes, scripts, and customer service best practices.

Skills

Prior BDC experience

Customer service

Verbal and written communication

Multitasking

Organizational skills

Professional, positive attitude

Typing skills

Team-oriented

Proficient computer skills

Education

High school diploma or equivalent

Tools

CRM

Job description

Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication.

You'll play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.