Service BDC Rep - High-Volume Calls & Bonus Opportunities

Paycom; Bothell (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Voluntary STD Insurance

Voluntary Accident Insurance

Critical Illness Insurance

401k Plan

PTO accrual

Job summary

Rairdon Auto Group in Bothell, WA is seeking a Service BDC Call Center representative to handle high-volume inbound calls, schedule service visits, and maintain accurate customer records. On-site, full-time position with hourly pay plus commissions. Benefits include medical, vision, dental, 401k, and PTO.

Prior experience preferred but not required; training provided. Join a team committed to customer service excellence and service profitability, with a monthly bonus contest and equal

Qualifications

• Excellent interpersonal and communication skills.
• Team player with collaborative approach to achieving goals.
• Proficient with Microsoft Office.
• Ability to multi-task in a busy environment.

Responsibilities

• Manage a high-volume of inbound calls for our Service departments to professionally and promptly attend to the guest's needs.
• Use customer service skills help to increase service profitability and customer satisfaction.
• Conduct outbound phone calls to follow up on service and parts needs.
• Maintain accurate customer records using software programs.
• Use our DMS online calendar to schedule service visits.

Skills

Interpersonal skills

Communication skills

Team player

MS Office

Multitasking

DMS

Tools

DMS

Job description

Rairdon Auto Group in Bothell, WA is seeking a Service BDC Call Center representative to handle high-volume inbound calls, schedule service visits, and maintain accurate customer records. On-site, full-time position with hourly pay plus commissions. Benefits include medical, vision, dental, 401k, and PTO.

Prior experience preferred but not required; training provided. Join a team committed to customer service excellence and service profitability, with a monthly bonus contest and equal