Service BDC Representative: Book Appointments & Drive Service

LAcarGUY; Santa Monica (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Short and Long-Term Disability

Paid Holidays & Paid Time Off

Paid Life Insurance

401(k) Retirement Plan

Employee Assistance Plan

Paid Training

Job summary

LAcarGUY in Santa Monica is seeking a motivated Service BDC Representative to be the voice and first impression of our Service Center. You’ll focus on driving service business through proactive communication and persuasive follow-up to convert conversations into appointments.

The role requires at least one year in a high-volume customer contact setting, strong sales and negotiation skills, and exceptional written and verbal communication.

Qualifications

• Minimum of one year in a call center or high-volume customer contact role.
• Automotive experience preferred.
• Proven sales or negotiation ability to meet targets.
• Excellent communication and listening skills.
• Strong organizational habits and attention to detail.

Responsibilities

• Proactively reach out to customers to schedule and confirm service appointments.
• Cross-Brand Training: you'll be trained to work with multiple vehicle brands to support different dealerships.
• Use sales and negotiation techniques to encourage maintenance, recalls, and repairs.
• Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset.
• Overcome objections and present the value of timely service and genuine Subaru care.
• Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments.
• Collaborate closely with Service Advisors and management to maximize daily shop capacity.
• Maintain detailed, accurate records and consistently meet or exceed service appointment goals.

Skills

Call center experience

Sales / negotiation

Communication skills

Organization / detail

Energetic / professional

Multitasking

Dependable / driven

Job description

LAcarGUY in Santa Monica is seeking a motivated Service BDC Representative to be the voice and first impression of our Service Center. You’ll focus on driving service business through proactive communication and persuasive follow-up to convert conversations into appointments.

The role requires at least one year in a high-volume customer contact setting, strong sales and negotiation skills, and exceptional written and verbal communication.