Service BDC Representative

Toyota Santa Monica; Santa Monica (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Disability insurance

Paid time off

Life insurance

401(k)

Employee assistance plan

Paid training

Job summary

Toyota Santa Monica is seeking a Service BDC Representative to act as the first impression for our Service Center. You will drive service bookings, handle outbound communications, and support multiple brands as needed.

The role requires proven customer-contact and sales abilities, with a professional, energetic attitude and excellent organizational skills to meet appointment goals and maintain precise records.

Qualifications

• Minimum of one year of experience in a call center, BDC, or high-volume customer contact role (automotive experience preferred).
• Proven sales or negotiation ability with a track record of meeting or exceeding performance targets.
• Exceptional communication, listening, and persuasion skills.
• Strong organizational habits and attention to detail.
• Energetic, upbeat, and professional attitude.
• Ability to multi-task and adapt quickly in a fast-paced environment.
• Dependable, polished, and driven to succeed.

Responsibilities

• Proactively reach out to customers to schedule and confirm service appointments.
• Cross-Brand Training: You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.
• Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs.
• Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset.
• Overcome objections and present the value of timely service and genuine Subaru care.
• Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments.
• Collaborate closely with Service Advisors and management to maximize daily shop capacity.
• Maintain detailed, accurate records and consistently meet or exceed service appointment goals.

Skills

Call center experience

Sales/negotiation

Communication skills

Organizational skills

Positive attitude

Multi-tasking

Dependable

Job description

Toyota Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments - we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

• Proactively reach out to customers to schedule and confirm service appointments
• Cross-Brand Training:You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.
• Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
• Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
• Overcome objections and present the value of timely service and genuine Subaru care
• Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
• Collaborate closely with Service Advisors and management to maximize daily shop capacity
• Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

• Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).
• Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
• Exceptional communication, listening, and persuasion skills
• Strong organizational habits and attention to detail
• Energetic, upbeat, and professional attitude
• Ability to multi-task and adapt quickly in a fast-paced environment
• Dependable, polished, and driven to succeed

Schedule

This role requires availability during the following days and hours:

• Monday-Friday: Must be available to work either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM.
• Saturdays: Must be available from 8:00 AM–5:00 PM on a rotating schedule.
• Rotating Schedule: Team members will alternate Saturday shifts with a coworker and receive a weekday off during any week they are scheduled to work on Saturday.

Compensation

• This position offers $20.00.hour - $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

• Medical, Dental and Vision Plans
• Short and Long-Term Disability
• Paid Holidays & Paid Time Off
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Plan
• Paid Training

Hiring Requirements

• 18 years or older required
• All potential employees must pass pre-employment testing including a background check and drug screen