BDC Administrator: Customer Experience & Appointment Hub

L0105 Lithia Home Office; Santa Monica (CA); On-site; CAD 36,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Audi Santa Monica is hiring a BDC Administrator to manage customer relations processes across our dealership network. You will observe, train, and implement approved CR processes to keep the customer’s perspective first, while collecting data for follow-up and retention.

You’ll build product knowledge, monitor current pricing and promotions, and use internet and phone outreach to boost appointments, sales, and service retention.

Qualifications

• High school Diploma or equivalent
• 18 years or older required
• Drug-free workplace
• Equal employment opportunity statement
• Criminal histories considered per legal requirements

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes.
• Develop improvement plans for assigned store(s) through observations and meetings with GSM/LSMS Coordinator.
• Gather accurate customer information to create a database for follow-up and retention.
• Build knowledge of product information, current pricing, and dealership events/promotions.
• Utilize internet department and phone skills to increase appointments, sales, and customer retention.
• Follow up with customers to resolve issues and escalate major concerns as needed.
• Set solid appointments from leads and existing customers; maintain daily call-ins and lead lists.
• Other duties as assigned.

Job description

Audi Santa Monica is hiring a BDC Administrator to manage customer relations processes across our dealership network. You will observe, train, and implement approved CR processes to keep the customer’s perspective first, while collecting data for follow-up and retention.

You’ll build product knowledge, monitor current pricing and promotions, and use internet and phone outreach to boost appointments, sales, and service retention.