Service BDC Representative

LAcarGUY; Santa Monica (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Short and Long-Term Disability

Paid Holidays & Paid Time Off

Paid Life Insurance

401(k) Retirement Plan

Employee Assistance Plan

Paid Training

Job summary

LAcarGUY in Santa Monica is seeking a motivated Service BDC Representative to be the voice and first impression of our Service Center. You’ll focus on driving service business through proactive communication and persuasive follow-up to convert conversations into appointments.

The role requires at least one year in a high-volume customer contact setting, strong sales and negotiation skills, and exceptional written and verbal communication.

Qualifications

• Minimum of one year in a call center or high-volume customer contact role.
• Automotive experience preferred.
• Proven sales or negotiation ability to meet targets.
• Excellent communication and listening skills.
• Strong organizational habits and attention to detail.

Responsibilities

• Proactively reach out to customers to schedule and confirm service appointments.
• Cross-Brand Training: you'll be trained to work with multiple vehicle brands to support different dealerships.
• Use sales and negotiation techniques to encourage maintenance, recalls, and repairs.
• Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset.
• Overcome objections and present the value of timely service and genuine Subaru care.
• Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments.
• Collaborate closely with Service Advisors and management to maximize daily shop capacity.
• Maintain detailed, accurate records and consistently meet or exceed service appointment goals.

Skills

Call center experience

Sales / negotiation

Communication skills

Organization / detail

Energetic / professional

Multitasking

Dependable / driven

Job description

Toyota Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments - we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

• Proactively reach out to customers to schedule and confirm service appointments
• Cross-Brand Training:You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.
• Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
• Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
• Overcome objections and present the value of timely service and genuine Subaru care
• Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
• Collaborate closely with Service Advisors and management to maximize daily shop capacity
• Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

• Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).
• Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
• Exceptional communication, listening, and persuasion skills
• Strong organizational habits and attention to detail
• Energetic, upbeat, and professional attitude
• Ability to multi-task and adapt quickly in a fast-paced environment
• Dependable, polished, and driven to succeed

Schedule

This role requires availability during the following days and hours:

• Monday-Friday: Must be available to work either 8:00 AM-5:00 PM or 9:00 AM-6:00 PM.
• Saturdays: Must be available from 8:00 AM-5:00 PM on a rotating schedule.
• Rotating Schedule: Team members will alternate Saturday shifts with a coworker and receive a weekday off during any week they are scheduled to work on Saturday.

Compensation

• This position offers $20.00.hour - $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

• Medical, Dental and Vision Plans
• Short and Long-Term Disability
• Paid Holidays & Paid Time Off
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Plan
• Paid Training

Hiring Requirements

• 18 years or older required
• All potential employees must pass pre-employment testing including a background check and drug screen