Service BDC Pro: Drive Appointments & Customer Care

Toyota; Santa Monica (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Short and Long-Term Disability

Paid Holidays & Paid Time Off

Paid Life Insurance

401(k) Retirement Plan

Employee Assistance Plan

Paid Training

Job summary

Toyota Santa Monica is seeking a Service BDC Representative to be the voice and first impression of our Service Department. You will drive service business through proactive communication and persuasive follow-up, coordinating with multiple dealerships as needed.

The role requires one year in a call center or similar role, strong sales ability, and an energetic, professional demeanor. You will work a rotating Saturday schedule with weekday off opportunities and earn $20.00–$24.00 per hour plus

Qualifications

• Minimum of one year in a high-volume customer contact role (automotive preferred).
• Track record of meeting or exceeding performance targets in sales or service.
• Excellent listening, presentation, and persuasive communication abilities.
• Strong attention to detail and ability to stay organized in a fast-paced environment.

Responsibilities

• Proactively reach out to customers to schedule and confirm service appointments.
• Cross-Brand Training to support multiple dealerships.
• Use sales techniques to encourage maintenance, recalls, and repairs.
• Handle inbound/outbound calls, texts, and emails with a customer-first mindset.
• Overcome objections and communicate the value of timely service and Subaru care.
• Follow up with previous customers and missed appointments to book appointments.
• Collaborate with Service Advisors and management to maximize daily capacity.
• Maintain accurate records and meet or exceed appointment goals.

Skills

Call center experience

Sales/negotiation

Communication skills

Organizational skills

Energetic, professional attitude

Multi-tasking ability

Dependable, driven to succeed

Job description

Toyota Santa Monica is seeking a Service BDC Representative to be the voice and first impression of our Service Department. You will drive service business through proactive communication and persuasive follow-up, coordinating with multiple dealerships as needed.

The role requires one year in a call center or similar role, strong sales ability, and an energetic, professional demeanor. You will work a rotating Saturday schedule with weekday off opportunities and earn $20.00–$24.00 per hour plus