Service BDC Rep — Entry-Level with Training

Gordie Boucher Ford of Kenosha, Inc; Wisconsin; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

401k with employer match

Job summary

Gordie Boucher Ford of Kenosha is seeking an entry-level Service BDC Representative to handle service appointment scheduling and customer inquiries. You will coordinate with service advisors and the Parts/Rental Department to maintain the calendar and respond to chats, emails, and calls.

The role emphasizes strong customer service, reliability, and the ability to learn vendor systems; training will be provided, with opportunities to grow within a busy department.

Qualifications

• All candidates must manifest the highest level of customer service.
• Must have strong communication skills and be comfortable working in a fast-paced environment.
• Must have a basic working knowledge of Windows Office and the ability to learn vendor programs/portals quickly.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

Skills

Customer service

Communication

Multi-tasking

Windows Office

Driving license

Job description

Gordie Boucher Ford of Kenosha is seeking an entry-level Service BDC Representative to handle service appointment scheduling and customer inquiries. You will coordinate with service advisors and the Parts/Rental Department to maintain the calendar and respond to chats, emails, and calls.

The role emphasizes strong customer service, reliability, and the ability to learn vendor systems; training will be provided, with opportunities to grow within a busy department.