Service BDC Representative

Gordie Boucher Ford of Kenosha, Inc; Wisconsin; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

401k with employer match

Job summary

Gordie Boucher Ford of Kenosha is seeking an entry-level Service BDC Representative to handle service appointment scheduling and customer inquiries. You will coordinate with service advisors and the Parts/Rental Department to maintain the calendar and respond to chats, emails, and calls.

The role emphasizes strong customer service, reliability, and the ability to learn vendor systems; training will be provided, with opportunities to grow within a busy department.

Qualifications

• All candidates must manifest the highest level of customer service.
• Must have strong communication skills and be comfortable working in a fast-paced environment.
• Must have a basic working knowledge of Windows Office and the ability to learn vendor programs/portals quickly.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

Skills

Customer service

Communication

Multi-tasking

Windows Office

Driving license

Job description

Full job description

Gordie Boucher Ford of Kenosha is looking to hire a Service BDC Representative

POSITION:

Gordie Boucher Ford of Kenosha is actively looking to hire a Service BDC Representative for their busy, fast-growing service department. Job responsibilities include:

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

REQUIREMENTS:

All candidates must manifest the highest level of customer service. Must have strong communication skills and be comfortable working in a fast-paced environment. Must have a basic working knowledge of Windows Office, along with the ability to learn vender programs/portals quickly and efficiently. All candidates must be 18, with a valid driver’s license and an excellent driving record. Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task. Drug testing required.This is an entry-level position. No prior car / dealership experience is required. Willing to train the right candidate.

WISCONSIN’S LARGEST:

Boucher has consistently moved up in rank on Automotive News’ annual list of Top 100 Largest Dealership Groups year after year. The Boucher Group is now ranked among the Top 75 Dealership Groups in the nation!

WORKPLACE:

The Boucher Group has been a mainstay in The Milwaukee Journal Sentinel's Top 100 Work Places for the past 9 years. We have earned an A+ rating from the Better Business Bureau.

BENEFITS:

We offer a strong benefits package including paid vacation, health insurance, dental insurance, vision insurance, 401k with employer match, etc.

FAMILY OWNED & OPERATED:

Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.

COMMUNITY:

Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.