Service BDC Rep - Entry-Level with Growth & Benefits

Gordie Boucher Ford of Kenosha, Inc; Kenosha (WI); On-site; USD 36,000 - 42,000; Full time

Job summary

Gordie Boucher Ford of Kenosha is seeking an entry-level Service BDC Representative to support the busy service department. You will receive and schedule service appointments, maintain the calendar, and coordinate with Service Advisors and the Parts/Rental teams.

This role rewards strong customer service and clear communication, with a basic working knowledge of Windows Office and vendor portals. Training is provided, no prior dealership experience required, and the on-site team offers growth

Qualifications

• Strong customer service is essential and the role is entry-level.
• Ability to communicate clearly with customers and internal teams.
• Basic working knowledge of Windows Office and vendor portals is expected.

Responsibilities

• Receive and schedule service appointments.
• Maintain service scheduling calendar and coordinate with Service Advisors and Parts/Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on declined services and schedule recalls or additional services.
• Proactively contact existing customers to set up required service appointments.

Skills

Customer service

Communication

Windows Office

Vendor portals

Scheduling appointments

Tools

CRM software

Job description

Gordie Boucher Ford of Kenosha is seeking an entry-level Service BDC Representative to support the busy service department. You will receive and schedule service appointments, maintain the calendar, and coordinate with Service Advisors and the Parts/Rental teams.

This role rewards strong customer service and clear communication, with a basic working knowledge of Windows Office and vendor portals. Training is provided, no prior dealership experience required, and the on-site team offers growth